FAQ
About
What is On The Reformer?
On The Reformer is a Los Angeles–based Pilates-inspired brand focused on intentional movement, elevated essentials, and everyday strength.
Are your products unisex?
Yes — our socks are designed to be unisex and comfortably fit a range of sizes.
Product & Care
What are your socks made of?
Our socks are made from 80% cotton, 16% spandex, and 4% elastic for a soft, supportive, and flexible feel.
Are the socks grippy?
Yes — our grip socks are designed to provide stability and support during reformer Pilates and studio movement.
How should I wash them?
Machine wash cold with similar colors and turn inside out before washing. Do not bleach, iron, or tumble dry.
Shipping
Where do you ship?
We currently ship within the United States only.
How long does shipping take?
Standard U.S. shipping typically arrives within 3–7 business days after processing.
Expedited shipping, when available, typically arrives within 2–3 business days after processing.
Do you offer international shipping?
Not at this time.
Returns & Exchanges
What is your return policy?
For hygiene reasons, we’re unable to accept returns or exchanges at this time.
We recommend reviewing all product details carefully before placing your order. If you have any questions beforehand, we’re always happy to help.
What if my item arrives damaged?
If your item arrives damaged or there’s an issue with your order, please contact us within 7 days of delivery and we’ll make it right.
Wholesale
Do you offer wholesale?
Yes — we offer wholesale opportunities. Please contact us for more information.
Still have questions?
Feel free to reach out to us at hello@onthereformer.com and we’ll be happy to help.
